7 Steps soft skills development course
issued upon completion
downloadable notes to support learning
7 Steps soft skills development course
SKILL BOOST COURSE
Handling Difficult Conversations with Confidence | 7 STEPS Course
Learn 12 key communication models and 40+ practical techniques for handling challenging conversations effectively.
£47
|
£14
Handling Difficult Conversations with Confidence is a practical soft skills course designed to improve communication skills for difficult conversations across workplace, professional, and everyday situations. The course explores the psychology of communication, emotional triggers, and interpersonal dynamics that influence challenging conversations, providing practical strategies for managing conflict, tension, and sensitive discussions.
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Drawing on 12 key communication models and 40+ practical communication techniques, the course supports the development of effective workplace communication, emotional awareness, empathy, and assertive communication skills. Learners gain tools to handle conflict, manage difficult conversations, give and receive feedback, and maintain clear, constructive dialogue under pressure.
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By combining evidence-informed communication models with real-world communication scenarios, this course helps individuals build confidence in difficult conversations and apply conflict management strategies in a wide range of settings, including professional environments, leadership situations, and personal or interpersonal conversations where clarity and understanding matter.
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Skills covered:
SBC0001
Skill Boost Course, CPD Certified Course
7 learning hours, average completion time: 14 days
no assessment
active listening, empathy, emotional regulation, assertiveness, boundary setting, perspective-taking, social awareness, observation of emotional cues, conflict de-escalation, constructive feedback, collaborative problem-solving, trust-building, and resilience
Developed by industry experts
Grounded in research, psychology, and workplace practice.
Practical skills focus
Designed to build skills you can apply directly in the workplace.
Instant & Lifetime access
Instant and ongoing access to course materials after enrolment.
Certificate of Completion
Receive an official certificate recognising your achievement.
Delivered online, self-paced
Self-paced online learning that fits around professional life.
Certificate verifiable online
Every certificate includes a unique ID for instant verification.
Certification
Upon successful completion of the course, a Certificate of Completion will be issued by the Academy of Professional Development and Education (APDE).
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➤ A digital certificate will be sent via email within 24 hours of completing the course.
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➤ A hardcopy version of the certificate is available upon request. An additional charge of £20 applies, plus postage charge.​
​➤ Each certificate clearly states the number of CPD hours covered by the course.
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➤ Every certificate is assigned a unique identification number.
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➤ Certificates can be verified at any time through our Certificate Validation system.
SAMPLE CERTIFICATE
The CPD Model at APDE
Our courses follow a CPD (Continuous Professional Development) model designed to support lifelong learning and professional growth.
★ Structured learning:
Each course includes guided learning hours shown on the Certificate of Completion.​
★ Recognised development:
CPD hours help learners track progress and demonstrate ongoing professional improvement.
★ Expert design:
All courses are created by specialists experienced in regulated training design.
★ High quality standards:
Our CPD courses are built to meet standards similar to those of formal qualifications.
★ Practical focus:
Learners gain real skills, reflective insight, and confidence to apply learning in professional contexts.