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Handling Difficult Conversations with Confidence | 7 STEPS Course

Total:£14.00

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Frequently asked questions

How long does a course take to complete?

Course duration varies by subject and depth. Every course page outlines the estimated completion time to help learners plan their study effectively.

Are these courses suitable for working professionals?

Yes. Courses are designed for professionals balancing work and other commitments, allowing flexible learning alongside full-time or part-time employment.

Are CPD courses regulated qualifications?

No. CPD courses are not regulated qualifications. They are designed to support continuing professional development by helping professionals develop practical skills and knowledge for their work.

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CPD courses focus on learning, skill application, and professional growth, rather than formal qualification frameworks. If a course leads to a regulated qualification, this will be clearly stated.

Can learners access courses outside the UK?

Yes. Courses are available internationally and can be accessed from anywhere with a stable internet connection.

What are the technical requirements for the courses?

For the best experience, use a desktop or tablet with a stable internet connection and a modern browser (Chrome, Edge, Safari, or Firefox). Courses can also be accessed on smartphones. No downloads are required.

How can I contact you if I have a question or an issue?

For technical issues, feedback, or complaints, please use the “Report a problem” button at the bottom of the page and complete the form.
For urgent matters, general questions about courses, or anything else, you can contact us via email info@apde.org.uk, or live chat (the bottom of the page).

What does extended access to a course mean?

Extended access means that once you enrol, you will have ongoing access to the course materials for life, including all future updates. EXEMPTION: Some courses, such as regulated qualifications, or compliance courses may have a required completion timeframe, which will be clearly stated. 

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