top of page

Feedback and Complaints

At the Academy of Professional Development and Education, we welcome all feedback — whether it’s a suggestion, a compliment, or a complaint. Your comments help us improve our courses, services, and overall learner experience.

​

If you would like to share feedback or report a problem, please complete the form below.
For technical issues, we aim to respond within 24 hours.
For all other feedback or complaints, we aim to respond within five working days.

​

We handle all submissions confidentially and use them to enhance the quality of our training and learner support.

Feedback and Complaints Form

Please fill in the details below so we can understand your suggestion or concern and respond as quickly as possible. Fields marked * are required.

You may also upload supporting evidence, such as screenshots or photos, to help us review your submission more effectively.

Upload File
Upload supported file (Max 15MB)

Thank you for contacting us! Your submission has been received.For technical issues, our team will respond within 24 hours.For other feedback or complaints, we will respond within five working days.

Frequently asked questions

How long does a course take to complete?

Course duration varies by subject and depth. Every course page outlines the estimated completion time to help learners plan their study effectively.

Are these courses suitable for working professionals?

Yes. Courses are designed for professionals balancing work and other commitments, allowing flexible learning alongside full-time or part-time employment.

Are CPD courses regulated qualifications?

No. CPD courses are not regulated qualifications. They are designed to support continuing professional development by helping professionals develop practical skills and knowledge for their work.

​

CPD courses focus on learning, skill application, and professional growth, rather than formal qualification frameworks. If a course leads to a regulated qualification, this will be clearly stated.

Can learners access courses outside the UK?

Yes. Courses are available internationally and can be accessed from anywhere with a stable internet connection.

What are the technical requirements for the courses?

For the best experience, use a desktop or tablet with a stable internet connection and a modern browser (Chrome, Edge, Safari, or Firefox). Courses can also be accessed on smartphones. No downloads are required.

How can I contact you if I have a question or an issue?

For technical issues, feedback, or complaints, please use the “Report a problem” button at the bottom of the page and complete the form.
For urgent matters, general questions about courses, or anything else, you can contact us via email info@apde.org.uk, or live chat (the bottom of the page).

What does extended access to a course mean?

Extended access means that once you enrol, you will have ongoing access to the course materials for life, including all future updates. EXEMPTION: Some courses, such as regulated qualifications, or compliance courses may have a required completion timeframe, which will be clearly stated. 

Experiencing any issues?

© 2026 by Academy of Professional Development and Education

  • Instagram
  • Facebook
bottom of page