Terms and Conditions

Last updated: October 2025

Welcome to the Academy of Professional Development and Education (APDE).

These Terms and Conditions outline the rules, responsibilities, and legal agreement between you (“the learner”, “user”, or “customer”) and APDE (“we”, “us”, or “our”) when using our website www.apde.org.uk, purchasing our courses, or using any related services.

By accessing our website or enrolling in any course, you agree to be bound by these Terms. Please read them carefully before making a purchase.

1. About Us

We operate as Academy of Professional Development and Education (APDE).

Our contact details are:

📧 Email: info@apde.org.uk
🌐 Website: www.apde.org.uk
📍 Location: Crawley, United Kingdom

2. Services Provided

APDE provides online professional development services, including:

CPD (Continuous Professional Development) online courses delivered via a self-paced online platform.
Downloadable educational resources (e.g. e-books, templates).
Digital and hardcopy Certificates of Completion.
Member account access for learners.
Certificate validation through our website.

All courses and resources are designed for professional development purposes.

3. Payments and Pricing

All payments are processed securely through Wix Payments or Klarna (via redirection to Klarna secure payment page).

All prices are listed in GBP (£) and do not include VAT, as the business is a sole proprietorship exempt from VAT.
Invoices are issued automatically upon purchase.
Course access is granted immediately upon successful payment.

Refunds:
In accordance with the Consumer Rights Act 2015, digital content purchases are eligible for a refund within 14 days of purchase, provided that the course materials have not been accessed.
Once a course or downloadable material has been accessed or downloaded, the right to cancel is forfeited.

To request a refund, please contact info@apde.org.uk with your order details.

4. Promotions and Discount Codes

From time to time, APDE may offer promotional discounts, special offers, or limited-time codes for specific courses or products.

Promotional offers are valid only during the period stated and may not be applied retrospectively to previous purchases.
Discount codes must be entered at the time of purchase and cannot be redeemed after the transaction is completed.
Promotions cannot be exchanged for cash or combined with other discounts unless expressly stated.
APDE reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice.
Use of any promotional code or offer constitutes acceptance of these Terms and Conditions.

5. Course Access and Duration

Access to each course is valid for 1 year from the date of enrolment.
Learners receive immediate access to their course materials after payment confirmation.
Files and resources (e.g. handbooks, templates) may be downloaded for personal use.
Online lessons, slides, or audio materials are available for access within the platform only and may not be copied, recorded, or redistributed.

6. Certificates of Completion

Upon successful completion of a course:

A digital certificate will be issued via email within 24 hours.
A hardcopy version is available upon request for an additional fee of £20 plus postage fee.
Each certificate includes the course title, learner name, and CPD hours.
Every certificate carries a unique identification number.
Certificates can be verified at any time through the APDE Certificate Validation System.

7. Learner Responsibilities

By enrolling in a course or creating an account, learners agree to:

Use APDE materials and platform for personal learning purposes only.
Not share, copy, record, or redistribute any part of the course content.
Keep login details secure and not share account access with others.
Ensure that all information provided during enrolment is accurate and up to date.
Not engage in any activity that may harm the platform, interfere with learning materials, or misuse intellectual property.
Respect communication and behaviour standards expected of all APDE learners.

Violation of these terms may result in suspension or termination of access without refund.

8. Intellectual Property

All course content, including text, graphics, slides, videos, audio narration, templates, and other materials, are the intellectual property of APDE.

Learners are granted a non-transferable, non-exclusive licence to access and use materials for personal study purposes only.
Reproduction, resale, distribution, or use of APDE content for commercial purposes without written permission is strictly prohibited.

9. Learner Support and Communication

Learner support is available via email at info@apde.org.uk or through the live chat feature on our website.

Our team provides assistance with course access, technical matters, and general enquiries to ensure a smooth learning experience for all learners.

10. Feedback and Complaints

We value feedback as part of our continuous improvement process.
If you wish to share feedback or raise a concern, please use our Feedback and Complaints Form available on our website, or contact info@apde.org.uk.

All complaints are handled confidentially and fairly.
We aim to respond to technical issues within 24 hours and to other complaints within five working days.

11. Liability and Disclaimers

APDE is not liable for any indirect loss, damage, or data issues resulting from the use or inability to use our website or courses.
We are not responsible for service interruptions caused by third-party providers (e.g. internet, payment gateways, or hosting platforms).
While every effort is made to ensure accuracy, we make no guarantee that our content is error-free.
CPD courses provided by APDE are not accredited qualifications, but are developed to meet standards comparable to nationally recognised programmes.

12. Termination of Access

We reserve the right to suspend or terminate any learner’s access without refund if:

They breach these Terms and Conditions.
They misuse course content or share access details.
Fraudulent or abusive activity is detected.

13. Data Protection

All personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and our Privacy Policy.
By using our website or enrolling in a course, you consent to the collection and use of your data as outlined in that policy.

14. Changes to Terms

We may update these Terms from time to time to reflect operational, legal, or regulatory changes.
The latest version will always be available on our website. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

15. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Us

For any questions regarding these Terms or our services, please contact:
📧 info@apde.org.uk
🌐 www.apde.org.uk